NERC Cautions DISCOs as Consumers Lodge Complaints

The Nigerian Electricity Regulatory Commission (NERC) has expressed its disappointment against the Power Distribution companies (DISCOs) as thousands of complaints lodged by electricity customers against the 11 electricity distribution companies (Discos) in the last quarter of 2015 filled its offices.

 

The acting Chief Executive Officer of NERC, Dr. Anthony Akah, while declaring open a training session on customer complaints handling organised for staff of the Abuja Electricity Distribution Company (AEDC), in Keffi, Nassarawa State, said that the distribution companies must assiduously improve against receiving such a volume of complaints ahead of the next audit period noting that it is indicative of inefficiency.

“It is critical that electricity distribution companies should be alive to their duties of prompt resolution of complaints to ensure improved customer service satisfaction. This will not only win the confidence of the customers for their service provider but also allow customers to benefit from gain of the privatisation of the power sector”, he said.

However, Akah, was represented by his Technical Assistant, Jonathan Okoronkwo. The Assistant General Manager, Customer Complaint in the NERC, Mr. Shittu Shaibu who was among the resource persons at the training, also charged the DISCOs to always adhere to the guidelines particularly on connection, disconnection and reconnection issued to them in dealing with their customers warning that the regulatory body cannot sit and allow electricity consumers be treated arbitrarily without regard to the set guidelines.